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Your presence in this article shows that Nespresso has become a part of your life and you want to know much more about Nespresso CitiZ. First of all, I would like to extend a warm welcome to you in the Nespresso World. 

Here you will find detailed information about Nespresso CitiZ and milk. From opening the box to operating the machine. Each use of Nespresso parts and its features. Tips and tricks of Nespresso wellness. Just relax! and fasten your seat belt, you are about to discover the world of Nespresso.   

Hopefully, after reading this article you will have no problem while using the machine and you will feel like an expert coffee barista.

Related: Nespresso Descaling Solution Review

Precautions For Nespresso CitiZ And Milk

As you know safety precautions are part and parcel of any machine so, it is mandatory for Nespresso CitiZ as well. If we ignore it, the machine may harm us Or the machine may be damaged. So, We should read the safety precautions before using appliances to avoid any possible accidents.

Nespresso Citiz and Milk is designed specifically for making coffee and for indoor use only. So, you should be careful neither to expose it to direct sunlight nor use it for any other purpose or in hotels, motels, shops, offices and any working place. Be careful that the operator must be physically and mentally fit and at least 8 years of age. If you are handing over the machine to them, they have been properly guided and should have proper knowledge of the machine’s operation. 

If you don’t use Nespresso CitiZ and Milk according to the instructions given by the company, it becomes damaged. In such a case, the Company shall not be liable.

Nespresso CitiZ and Milk Parts

Machine Parts

1. Lever

2. Coffee buttons (Espresso and Lungo)

3. Coffee outlet 

4. Capsule container for 9–11 used capsules

5. Drip base 

6. Drip grid 

7. Drip tray 

8. Base connector

9. Lid of water reservoir 

10. Machine Head

11. Water tank (1 L) 

Milk Frother Parts

1. Frothing spring (for milk froth)

2. Mixer (for hot milk)

3. Lid 

4. Seal

5. Start/stop button

6. Storage area for frothing spring

7. Milk frother/jug

What will you get in the box? 

1. Coffee Machine 

2. Nespresso Grands Crus capsule tasting gift (Different Capsules)

3. «Welcome to Nespresso» Brochure 

4. User Manual

Nespresso Citiz And Milk Specifications

Dimension W 21.8 cm x H 27.7 cm  x D 37.2 cm 
Power Volts220-240 V
Power Hertz50-60 Hz
Power Watts17-19 W 
Weight4.0 Kilogram
Pressure PumpMaximum 19 Bar
Water Reservoir Capacity1 Liter
Warm Up Time25-30 seconds

Related Content: How to Use A Nespresso Machine →

How to Set Energy Saving Mode In Nespresso CitiZ and Milk?

Saving energy does not require a lot of energy. When you run your appliances too much and let them continue without giving them a break, there is a high chance that something will go wrong with them.

Energy-efficient appliances use less energy and help improve your appliances’ performance by not overusing them. The energy-saving mode protects the environment in many ways and reduces power consumption by automatically turning it off which significantly reduces your utility bills. 

The Nespresso CitiZ and Milk has an automatic power-off system which is an energy saving feature.  The energy saving mode will automatically turn off the machine after 9 minutes of inactivity. You can change this setting and extend the time from 9 to 30 minutes. 

So, Let’s see how you can easily program the energy saving mode in Nespresso CitiZ and Milk.

  1. Turn On the machine by pressing either Espresso or Lungo button.
  2. Press both the Espresso and Lungo buttons together to turn off the machine before automatic power off.

To Change This Setting:

  1. With the Nespresso coffee machine off, press and hold the Espresso button for 3 seconds. 
  2. The Espresso button lights up to indicate the current setting.
  3. Now press the Espresso button to change this setting:
    1. Press one time, the machine will automatically turn off after 9 minutes.
    2. Double press, the machine will switch off after 30 minutes.
  4. You can exit the energy saving mode by just pressing and holding the Lungo button for 3 seconds.

How to Use A Nespresso CitiZ and Milk First Time Or After A Long Time

If you are a bit confused while operating your CitiZ and Milk as you are a new Nespresso owner, don’t worry! I’m here to help you because I have been using the different Nespresso machines for a long time and you will be surprised to hear the rest. 

    Remember, read the safety precautions first to avoid any danger.

Instructions How To Ready Your Machine

  1. First and foremost rinse the water tank. 
  2. Fill it with fresh drinking water and set it back in its place.
  3. Place a container of 1 liter or more under the coffee outlet.
  4. Now, insert the plug into the socket.
  5. Active your machine by either pressing the Espresso (left side) or Lungo (right side) button.
  6. Both lights (Espresso and Lungo) will blink for 25 sec. Wait, your machine is heating up. 
  7. Steady light is an indication that your machine is ready for the next process. 
  8. Press the Lungo button and hold it until the water tank is empty.
  9. Lift the container and dump the water into the sink.
  10. Again refill the water reservoir with clean water. 
  11. Press the Lungo button and hold it down until the water tank is empty then discard dirty water.
  12. Repeat the same process mentioned in step 8 and 9 third time.
  13. Don’t forget to clean the jug before and after each use.

Prepare Coffee In Nespresso CitiZ and Milk

I can imagine how eagerly you are waiting to prepare your favorite drink, Coffee. But before making it, you need to decide what kind of coffee you want. Nespresso CitiZ and Milk entertain both Coffee and Espresso lovers. If you want to enjoy an Espresso or Lungo all you need is a Nespresso OriginalLine coffee capsule of your choice and water. Other than that, if your heart desires a milky frothy coffee, the Nespresso CitiZ and Milk Aeroccino can serve you delicious cappuccinos and lattes in minutes. Moreover, the Nespresso CitiZ Milk frother is ideal for both hot and cold froth. Let’s move forward.

    Don’t lift the lever while operating the machine.
    If you press the machine’s button while it’s heating up, the machine will still brew coffee when it’s done.

By following these simple steps, you can make your own cafe at home.

Instructions How To Make An Espresso Cup (40 ml or 1.35 oz)

  1. Finally, you have rinsed the machine now it’s time to fill the water reservoir with fresh drinking water. Make sure to pour water according to the cups you need to serve.
  2. Press either Espresso or Lungo button to activate the machine.
  3. After this, you will see the lights blink for about 25 seconds. Let the machine heats up. When the lights stop blinking, your machine is ready.
  4. Lift the lever and open the machine head. Now pick your favorite Espresso OriginalLine Capsule and insert it into the top of the machine and then close the machine head by shutting down the lever.
  5. Now press the Espresso button, the machine will start brewing.
  6. Let the machine run, soon you will have a flavorsome cup of coffee. 
  7. When your cup is full of coffee, pick it up and enjoy it.
  8. When you are finished, lift the lever, eject the used capsule and close it. 

Isn’t it very simple?

Instructions How To Make A Lungo Cup (110 ml or 3.72 oz)

  1. The same instructions as above just press the Lungo button instead of Espresso.

Water Volume Setting In Nespresso CitiZ and Milk

Nespresso CitiZ serves you Espresso or Lungo by default or according to factory setting. You can program the water volume as per your preference but you have to sacrifice a button.

  1. Fill the water tank with fresh drinking water.
  2. Turn on the machine by pressing either Espresso or Lungo button.
  3. Both lights will start flashing. Wait, Nespresso CitiZ is getting heats up.
  4. When lights stop flashing, your machine is in ready mode.
  5. Open the machine head by lifting the lever and enter your desired flavor capsule.
  6. Shut down the lever and close the machine head.
  7. Place a cup or mug under the coffee outlet depending on the coffee volume you set.
  8. Now press and hold either Espresso or Lungo button.
  9. Release the button until it reaches your preferred volume. 
  10. Nespresso CitiZ will store the volume setting in memory. When you press that button, it will provide your set volume.

Direction To Use Nespresso Citiz And Milk Aeroccino 


  • There is a fatal risk of electric shock and fire. Make sure the underside of the Aeroccino is dry.
  • To ensure hygienic conditions and proper maintenance of Nespresso CitiZ and Milk, we do not recommend use of specially fortified milk, reconstituted milk powder and flavored milk.
  • Don’t add syrup, sugar, chocolate powder or any other additives directly in the jug. It can damage the coating during preparation.
  • I do not recommend a metal spoon to collect the foam in the jug.
  • Don’t neglect cleaning instructions before and after each use.
  • Don’t remove the hot jug from its base. If you do so, rinse immediately with cool water to avoid burning risk.

TIP : For best milk froth, use whole or semi skimmed milk at refrigerated temperature (about 4-6 °C or 39.2-42.8 °F). To ensure hygienic conditions, use heat-treated milk (pasteurized), refrigerated and freshly opened only. Don’t use frozen milk, it will not froth.


  1. Clean the Aeroccino jug before the first use.
  2. Nespresso Aeroccino offers you two types of froths
  • Insert the coil ring for froth milk
  • Remove the coil ring for steam milk
  1. Attach the relevant whisk inside the Aeroccino jug. 
  2. Once you have chosen the type of froth, pour fresh milk into the container up to one of the two maximum levels.
  • If you are a Cappuccino lover and want a light and velvety texture at the top of your drink then froth milk is best. Froth milk is larger in volume so pour milk in the jug up to the lower maximum line otherwise, it will overflow. The Nespresso Aeroccino will only take a minute to do frothing.
  • You need steam milk for a smooth and creamy latte. Here, you can fill the jug upto upper maximum line, depending on the size or milk you want to add in your coffee. 
  1. Now fix the Aeroccino lid and place the jug on its base.
  2. You can enjoy both hot and cold froths.
  • Just press the button once for hot preparation. Red light will appear and it will take 70-80 sec to complete the process.
  • For cold frothing, press and hold the button for 2 seconds. Blue light will appear and the whole process will take approximately 60 sec (1 minute).
  1. You can turn off the machine manually ( by pressing the Espresso and Lungo button together) or if you have activated the energy saving mode, Nespresso will turn off automatically.

Aeroccino Purification

Cleaning the Nespresso Aeroccino isn’t a pretty job, but it’s important to keep it in good condition. So, clean it after each use.


  • If the base needs to be cleaned, first unplug it then clean it with wet cloth. 
  • Make sure the connector is dry before operating the machine. 
  • Neither submerge the operating base in water nor put it in the dishwasher.
  • The underside of the jug must be dry before placing it on the base.
  • Clean gently with non-abrasive material. Sharp objects can hit marks.

Process Of Cleaning

  1. Before cleaning, turn Off the main switch.
  2. Detach the Aeroccino from its base.
  3. Separate the lid from jug
  4. Take off the seal from the lid.
  5. Remove the whisk from the jug.
  6. Take out the spring from the whisk.
  7. Clean all separated parts with dish soap then rinse them with warm water. 
  8. Use a non abrasive sponge and detergent to clean the inside of Aeroccino and rinse with mild hot water.
  9. Dry all the Aeroccino parts with a soft cloth or towel.
  10. Reassemble all the parts.

How To Empty The System Of Nespresso CitiZ And Milk Before A Period Of Non-Use And For Frost Protection, Or Before A Repair

    Nespresso CitiZ will be blocked for 10 minutes after emptying mode. You can use the machine again after 10 minutes.
  1. To activate the emptying mode, press both the Espresso and Lungo button together to switch off the machine. 
  2. Remove the water tank.
  3. Open the machine head by lifting the lever.
  4. Now press both Espresso and Lungo buttons for 3 seconds.
  5. Both lights will start blinking alternatively.
  6. Close the machine head by pushing the lever down.
  7. Nespresso CitiZ stops working automatically.
  8. Clean and clear the used capsule container and drip tray.

Factory Reset

  1. If the machine is currently On, turn off by pressing the Espresso and Lungo button together.
  2. After shutting down, press and hold the Lungo button for 5 seconds.
  3. Both lights will blink fast three times.
  4. When lights come to normal blinking, it’s an indicator your Nespresso is heating up.
  5. Steady lights indicate that you have done a factory reset.

Descaling Process In The Nespresso CitiZ 

    Descaling process will take only 15-20 minutes.

CAUTION: Descaling solution is harmful so, avoid direct contact with eyes, skin, and surfaces. Don’t use any product other than Nespresso descaling kit.

As you know, descaling is the process of removing mineral buildup from the coffee maker. But do you know how to do it? Don’t worry if you have no idea, read and follow the instructions below.

  1. Start by making sure that there is no capsule in the lever. Also, check the drip tray to remove any runoff.
  2. Empty the drip tray and capsule container if needed.
  3. Fill the water reservoir with 0.5 liter or a little more than 2 cups of fresh drinking water and add 1 sachet of Nespresso descaling Liquid.
  4. Pick a container of 1 liter or more and place it under the coffee outlet.
  5. Turn on the machine by pressing either Espresso or Lungo button.
  6. To activate descaling mode press both Espresso and Lungo button together for 3 seconds.
  7. Both lights start blinking.
  8. Now press the Lungo button and wait until the water reservoir is empty.
  9. Once done, pick the container and refill the water tank with the used descaling solution.
  10. Again place a container under the coffee outlet then press the Lungo button and wait until the water tank is empty.
  11. Lift the container again and pour the water into the sink.
  12. Refill the water tank a third time with clean water.
  13. Repeat step no 10 and 11 to rinse the machine.
  14. To deactivate the descaling mode, press the Lungo and Espresso buttons together for 3 seconds.
  15. Finally, your Nespresso CitiZ has been descaled and is ready to use.

Cleaning Process In The Nespresso CitiZ

Cleaning the Nespresso CitiZ depends on your usage. If you drink coffee daily, you need to clean the machine daily. The cleaning process in the Nespresso CitiZ is very simple but some precautions may need to be considered.


  • Be sure to unplug the Nespresso Citiz every time before cleaning.
  • Dishwasher is not suitable for cleaning the Nespresso machine
  • Never submerge this machine or any part of it in water.
  • Avoid using sharp objects, brushes, or abrasive objects.
  • Do not use strong cleaners or solvents.


  • Clean the Nespresso CitiZ regularly with a gentle wet cloth.
  • The maintenance unit can be detached into sections for easy cleaning.

How To Contact The Nespresso Club?

 As for all the related problems, issues, step-by-step guide, and cleaning process, each and everything we have discussed earlier in detail, but Nespresso CitiZ’s useres are always our priority. Your ease is our essential concern. For anything you have in mind and need a discussion, you can contact your Nespresso authorized representative or Nespresso club by your “welcome to Nespresso ” folder on your machine box or at Nespresso.com.

Disposal And Environmental Protection Of Nespresso Citiz

As Nespresso has designed the machine for the ease of their customers, not just to enjoy the taste but also to quickly dispose of  the contents of the machine. Nespresso claims that all the materials used either in the making or in packaging are eco friendly, it can easily be recycled. The appliances have EU Directives.

Nespresso Citiz Guarantee By Delonghi, Breville, Krups, and Magimix

Nespresso does not manufacture the CitiZ machine itself, but rather outsources to its manufacturer partners.

There are four types of Nespresso CitiZ coffee makers available in the market.

  1. Breville Nespresso CitiZ
  2. Delonghi Nespresso CitiZ
  3. Krups Nespresso CitiZ
  4. Magimix Nespresso CitiZ

Nespresso CitiZ made by all four manufacturers mentioned above give the same result. These machines may differ in price and materials but their external design is almost the same.

The warranty terms and conditions of all these CitiZ machines are also the same. More details will be provided in the machine’s manual when you purchase it, but here are the terms that are the same for Breville, Delonghi, Krups, and Magimix Nespresso CitiZ:

  1. All manufacturers (Breville, Delonghi, Krups, and Magimix) warrant Nespresso CitiZ against defects in materials and workmanship for two years from the date of purchase for domestic use (or 3 months for commercial use).
  2. During this period, Breville, Delonghi, Krups, and Magimix will, at their discretion, repair or replace any defective Nespresso CitiZ at no charge to the customer.
  3. In the event that a Nespresso CitiZ or its accessory is repaired or replaced during the warranty period, the warranty for the repaired CitiZ will expire two years from the date of purchase of the original CitiZ, not two years from the date of repair.
  4. Repairs to your Nespresso CitiZ resulting from consequential damage or any other damage or damage caused to property or person arising for any reason are not covered by the warranty from any manufacturer (Breville, Delonghi, Krups, and Magimix).
  5. If you do not use the Nespresso CitiZ according to the instructions or your CitiZ becomes damaged due to accidental damage, misuse, tampering by unauthorized persons, improper maintenance, consumables or normal wear and tear, any Even manufacturer (Breville, Delonghi, Krups, and Magimix) won’t fix it.
  6. You can only use Nespresso Brand Original Line capsules in your Nespresso CitiZ. Any other brand of capsules, Nespresso reusable capsules, or if you used Nespresso capsules with pre-ground coffee or hand-ground coffee beans, the manufacturer (Breville, Delonghi, Krups, and Magimix) will not repair it.
    If you must use these items, do so after the two-year warranty.

How To Contact Nespresso To Repair Your Nespresso Citiz?

Nespresso machines are sold all over the world. If your Nespresso Citiz is damaged during the warranty period, you can contact the Nespresso Sports Club in your country to have your Citiz repaired. Below we have given the Nespresso contact numbers of different countries, you can contact them to get your Citiz machine repaired.

Nespresso Citiz Repair Services USA

Please call Nespresso Customer Service team 24/7 at 800-566-0571 and press option 4 for their complimentary assistance.

Nespresso Citiz Repair Services CA

Please call Nespresso Customer Service team at 1800-019-090 (toll-free everyday from 08.00 a.m. to 10.00 p.m)

Nespresso Citiz Repair Services UK

Call Nespresso on 0808 100 8844 for immediate troubleshooting assistance

Freephone number, available Monday to Friday, 8am to 6pm

Nespresso Citiz Repair Services Australia

Contact Nespresso Australia: 1800 623 033 

Nespresso Citiz Repair Services New Zealand

Contact Nespresso New Zealand: 0800 234 579


How do you use Nespresso CitiZ first time?

  1. Rinse and clean the water reservoir and its lid.
  2. Now, fill the water tank with fresh drinking water 
  3. Place a container of 1 liter or more under the coffee outlet.
  4. Turn on the machine by pressing either Espresso or Lungo button.
  5. Both lights will start blinking. The machine is heating up.
  6. When lights stop blinking: machine is ready for next process.
  7. Press the Lungo button to rinse the machine.
  8. Pick the container and discard water.
  9. Repeat the cycle three times.
  10. Your machine is ready to use.

Here is a brief content, If you want to read more about it. Click on the link below

How do you program a Nespresso CitiZ machine?

The predefined water volume for Nespresso CitiZ and Milk machine is 40 ml for Espresso and 110ml for Lungo. The water volume can be reprogrammed according to your taste. To do so,

  1. Turn On the machine by pressing either Espresso or Lungo button.
  2. Fill the water tank with fresh drinking water.
  3. Open the machine head by lifting the lever and insert the capsule into it.
  4. Close the machine head by pushing the lever down.
  5. Now press and hold the selected coffee button, the machine will start brewing.
  6. Release the button when you get your desired volume.
  7. Nespresso CitiZ and Milk has restored your preferred volume setting.

How do you make a Latte with Nespresso CitiZ and milk?

Well, it’s time to make a creamy latte with Nespresso CitiZ and Milk. Latte is the combination of Espresso, steamed milk and thin layer of creamy froth milk at the top.

Ready to go, let’s drink!   

Milk and Espresso ratio

Steamed Milk:  4 Oz

Espresso:         2 Oz

Foamed Milk :  0.5 Oz

First, rinse the machine. If you already do, that’s cool.

  1. Turn on the machine by pressing either the Espresso or Lungo button.
  2. Lights start blinking; the Machine is heating up. Wait for 15 seconds
  3. Place a cup of coffee under the coffee outlet.
  4. Nespresso capsules are available in many different flavors. You can select the best one according to your taste.
  5. Insert the capsule in the machine head and close it.
  6. You can use a single shot (Espresso) by pressing the left button or a double shot (Lungo) by pressing the right button, depending on how strong you want your Latte to be.
  7. Once you press the button, the machine will do all the work.
  8. As you know, steam milk is required to make Latte. Pour approximately 4 Oz milk inside the Aeroccino jug.
  9. Press the button once and it will take approximately 60 seconds to steam milk.
  10. When Aeroccino stops showing red light. Now pour steam milk, add Lungo then add a thin layer of froth milk at the top of your coffee.

That’s it. Your classic Latte is ready to drink!

How do I use the milk frother on my Nespresso CitiZ and milk machine?

Nespresso CitiZ and Milk Aeroccino is ideal for frothing milk. It enhances the taste of your coffee by producing creamy frothy milk for your coffee.  Nespresso milk frother has two maximum lines. 

  • You can use milk frother for hot milk (remove coil from the whisk) and fill jug up to the top maximum line. 
  • Fill the Aeroccino jug up to the lower maximum line for frothing milk ( insert coil from the whisk). You can froth both hot and cold milk according to your choice.

If you want to read detailed about the use of Nespresso CitiZ and Milk machine, click on the below link

 How to clean Aeroccino Of Nespresso CitiZ And Milk?

Cleaning the Nespresso Aeroccino is not an easy task, but it’s important to keep the machine running well . So, clean it after each use.

  1. Before cleaning, turn off the main switch.
  2. Detach all the four parts: lid, seal, whisk and spring
  3. Clean all separated parts with dish soap then rinse them with warm water. 
  4. Use a non abrasive sponge and detergent to clean the inside of Aeroccino and rinse with mild hot water.
  5. Dry all the Aeroccino parts with a soft cloth or towel.
  6. Reassemble all the parts.

Read More About Nespresso Citiz And Milk From Coffee Aim

Nespresso Citiz & Milk Parts
How Do You Use Nespresso Citiz and Milk For The First Time?
How To Make Espresso With Nespresso CitiZ and Milk
How To Make Lungo With Nespresso CitiZ and Milk
How To Make Ristretto With Nespresso CitiZ and Milk
How To Make A Double Shot of Espresso With Nespresso CitiZ and Milk
How To Make A Large Cup Of Coffee With Nespresso Citiz and Milk?
How to Use Milk Frother with Nespresso Citiz and Milk
How to Use Nespresso Citiz and Milk After A Long Period of None-Use
How to Set Nespresso Citiz and Milk to Energy Saving Mode
How To Program Water Volume On Nespresso Citiz and Milk?
How To Shift Nespresso Citiz and Milk To Emptying Mode
How To Reset The Nespresso Citiz and Milk To Factory Settings?
How to Descale A Nespresso CitiZ and Milk
How to Descale Nespresso CitiZ and Milk with Vinegar
How to Clean Nespresso CitiZ and Milk
How to clean Nespresso CitiZ and Milk with vinegar

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